Welcome to our Frequently Asked Questions page, designed to provide clear and helpful answers to common inquiries about our tours and services. Here you will find information on everything from booking details and tour itineraries to safety measures and payment options. Our goal is to make your experience smooth and enjoyable from start to finish.
How much are your packages?
Our pages cost from $12 (USD) per hour. Packages do vary, so be sure to ask if you have any further questions on this.
How do I book a tour?
You can easily book a tour through our website by selecting your desired tour and preferred date. We accept secure payments online via credit/debit card or PayPal. If you need assistance with booking, feel free to contact our support team.
What should I bring on the tour?
We recommend comfortable walking shoes, weather-appropriate clothing, a hat, sunscreen, and a reusable water bottle. Depending on the tour, you may also want to bring a camera and any personal medications.
Are your tours suitable for children and seniors?
Yes, many of our tours are family-friendly and suitable for seniors. Please check the specific tour description for details on physical activity levels and any age restrictions. Contact us if you have concerns about accessibility or special needs.
What is your cancellation and refund policy?
You may cancel your booking free of charge up to 48 hours before the scheduled tour. Cancellations made within 48 hours may incur a fee. Please review our full cancellation policy on the website or contact us directly for clarifications.
Are your tours conducted in multiple languages?
Our guides primarily speak English and Spanish. If you need a tour in another language, please let us know in advance, and we will do our best to accommodate your request.
What happens if the weather is bad?
Most of our tours proceed rain or shine, so please dress appropriately for the weather. In the case of extreme conditions that may compromise safety, we will notify you in advance and discuss alternate arrangements or rescheduling options.
Can I customize a tour or request a private guide?
Yes, we offer customization options and private guides to tailor the experience to your preferences. Please contact us to discuss your requirements and receive a personalized quote.
I don’t see my question here. How can I get more information?
If your question isn’t covered in our FAQs, please reach out to us directly via email or phone. We are happy to provide personalized assistance to ensure all your concerns are addressed.
If you have questions that are not covered in this section or need more personalized assistance, please don’t hesitate to get in touch with us directly. Our friendly team is always ready to help with any specific requests or concerns to ensure your time exploring Bogotá and its surroundings is unforgettable.
